When we receive it, with all packaging, in "as new" condition we will give you a complete refund of your purchase price, excluding shipping. ![]() When you buy a teleprompter, you have 7 days to from when it is delivered to your address to get an RMA number and give it to a trackable shipper such as Fedex or UPS to send it back to us. We now offer no quibbles returns within 7 days. Of course we will be glad to help you with your choice on the phone, but at the end of the day the best way to know if it's what you expected and what we claimed is to try it. We understand that for many of you this is your first Teleprompter purchase, and for others, you may harbor doubts as to whether the Teleprompter will suit your application or camera/lens combination. ![]() We recommend our TeleScroll software if this problem persists, upgrade pricing is available for legacy customers. If this is the case you will need to make an exception in your anti-virus software for our Flip-Q registration file. If your license has become de-activated on your computer check to see if you have an anti-virus program that has eliminated the registry or plist file. If you contact our support they can help you to re-activate or move your license. Note that all Prompter People monitors since 2016 have been reversing monitors and duplicating your computer desktop via your display settings should be all the setup you need to do. If you are only seeing a black screen on the prompter or are getting an "automation error" be sure to check the video card driver in your laptop, it may need to be updated. The remote we supply for your monitor has buttons for the inputs and you can also set the input via the teleprompter monitor's menu. Make sure you have selected the correct input on the monitor to match the input your cable is plugged into. One of the most common support calls we get is "why isn’t my monitor working"? This is almost always a computer issue rather than a teleprompter monitor problem, the issue being the computer not being set to export the signal, or not being able to send the video due to the computer display settings. To Reach Support please email New Customer Manuals, Product Videos and Tutorials: Why isn't my monitor working? ![]() All Plus Model Professional Teleprompter.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |